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Section: Electronics Vacancy 1568 |
| Post:Application Support Analyst: Entry level, Full-Time, Onsite |
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
London
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| The announcement text: |
Application Support Analyst: Entry level / Apprentice, Full-Time, Normal Business Hours, Onsite
The Application Support Analyst must provide application Support to a geographically dispersed client community. The Analyst must be comfortable working closely with IS management, their Support Center peers, and other IS technical and applications staff. The responsibilities of this position include the following:
Provide telephone support for the determination, resolution, or escalation of technical issues related to our custom web based applications. This also includes the ability to interrogate system and application logs. Create and execute test procedures. Create and modify web pages using internal development tools, and load databases with customer defined data.
Experience with Excel, Access, Word, and PowerPoint. ASP, .NET, and VBScript a plus.
Troubleshoot problems using desktop remote control products where possible and documents all services provided.
Interact with business customers of IS services with a high degree of tact and diplomacy to promote a positive image of our company.
Use verbal and written communications to demonstrate a customer-focused attitude when dealing with our clients.
Develop an understanding of critical business systems / processes and the adverse business impact if these systems / processes are not available.
Invoke problem escalation procedures and coordinate resolution of problems.
Retain ownership for open support tickets.
Requirements: The skills, experience, and education required for this position include the following:
Prefer to have a Bachelor`s Degree in a technology or business related discipline. 2 years of related experience a plus.
Must be customer-focused, work well in a team-oriented environment, and provide quality service for the client.
Must pay very close attention to detail and have excellent communication skills.
We are a provider of specialized software for the insurance industry. Located in Riverdale, NY we are easily accessible by public transportation. We provide a challenging and fast pace work environment. Compensation is based on experience.
Qualified candidates may email resumes in confidence to job@imtisystems.com
Location: Riverdale
Compensation: Compensation is based on experience.
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
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| Contact information |
| Employer: |
VILAND
|
| Email: |
job@imtisystems.com
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